Privacy Policy

How we collect, use, and protect your information

Last Updated: April 14, 2025

At Quantro Interior Design & Renovation ("Quantro," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our design and renovation services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

We may collect information about you in various ways, including:

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Register on our website or fill out forms
  • Request a consultation or quote
  • Engage our design or renovation services
  • Subscribe to our newsletter
  • Participate in contests, promotions, or surveys
  • Contact us with inquiries or feedback

The types of personal information we may collect include:

  • Name, email address, phone number, and mailing address
  • Property information (for design and renovation services)
  • Payment information
  • Design preferences and requirements
  • Communications and correspondence with us

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns through cookies and similar technologies, including:

  • IP address and browser type
  • Device information (including device identifier and operating system)
  • Pages viewed and time spent on our website
  • Referring website or source
  • Geographic location (city/country level)

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and fulfill your requests, orders, and transactions
  • Communicate with you about our services, promotions, events, and news
  • Provide customer support and respond to your inquiries
  • Personalize your experience on our website
  • Conduct market research and analyze usage patterns
  • Develop new products, services, and features
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Disclosure of Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Contractors and subcontractors for renovation projects
  • Payment processors for financial transactions
  • IT and system administration service providers
  • Marketing and analytics partners
  • Customer relationship management platforms

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when we have your consent to do so.

4. Security of Your Information

We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We take the following steps to protect your information:

  • Using encryption for sensitive data transmission
  • Implementing access controls to limit who can access your information
  • Regularly reviewing our information collection, storage, and processing practices
  • Requiring confidentiality agreements with third parties who have access to your information

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us using the information provided in the "Contact Us" section below.

5. Cookies and Other Tracking Technologies

We and our third-party service providers may use cookies, web beacons, pixel tags, and other tracking technologies on our website to help customize the site and improve your experience.

We use the following types of cookies:

  • Essential Cookies: Necessary for the operation of our website.
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website traffic.
  • Functionality Cookies: Used to recognize you when you return to our website.
  • Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

For more detailed information about the cookies we use, please see our Cookie Policy.

6. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Including a link to a third-party website does not constitute an endorsement of that website or the information, products, or services offered through that website.

7. Children's Privacy

Our website and services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us using the information provided in the "Contact Us" section below, and we will take steps to delete such information from our systems.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided to us or by placing a prominent notice on our website.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Quantro Interior Design & Renovation
1 Bukit Batok Crescent, #06-06 WCEGA Plaza
Singapore 658064
Phone: +65 6909 8606
Email: [email protected]